Salon Policies

We strive to provide the best possible care for your pets and keep them safe and happy while they are in our care. Please review our salon policies. If you have any questions, do not hesitate to contact us.

Health or Medical Problems

 Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them and take special care to keep your pet safe. All medical expenses for veterinary care related to these health related problems will be covered by the pet's owner. 

Early Drop Offs, Late Arrivals, No Shows and Cancellations

Early Drop Offs:


Please contact the salon before planning to drop your pet off early. While many times we may be able to take your pet early, we are likely unable to begin services until their appointment time due to other appointments. 


If we are unaware of your plans to drop off early, and we have a gap between pets, we may step out for a break (lunch, coffee, etc.) and not be onsite when you arrive. We will be back in time for your pets scheduled appointment.


Late Arrivals: 


We are an appointment based salon and may not be able to accommodate late arrivals. If you know ahead of time you will be late for your pets scheduled appointment, please contact the salon as soon as possible to be sure that we can still accommodate you. 


Appointments more than 10 minutes late with no contact will be cancelled without exception. 


Cancellations/Rescheduling:


If you are unable to keep your appointment for any reason, please let us know as soon as possible so that we may make the appointment available to another client. 


No Shows:


We consider an appointment a no show when a client does not arrive within 15 minutes of the scheduled time. If you no shows 3 times within a one year period, we will no longer be able to offer appointments to your pet without pre payment of the FULL appointment total (due at booking). 


Late Pick Up Fees

Please plan to pick up your pet within 30 minutes of completion. We will always give you an estimated time at check in. Please call us ahead of time if you will not be able to pick up your pet in a timely manner as we may need to reschedule your appointment. Depending on our schedule, we may be able to accommodate later pick ups if you let us know BEFORE your appointment (not at drop off).


We respect your time and assume you respect ours. We hope you understand that like you, we have family, plans and appointments after we leave The Lucky Dog. We do know that “things happen” and should something come up, please call us. Late pick ups may result in a late pick up fee.


For the well-being of your pet, we are unable to make an appointment for you to drop off before work and pick up after (unless your work short shifts). Due to our no-interaction policy, this would result in your pet being kenneled for 8+ hours. And while we may be able to let them out if there are no other dogs in the salon, this is not a guarantee. We also have no grass to let them out to potty.

Flea and Tick

The Lucky Dog Grooming salon strives to be a flea-free salon. If your pet has fleas, they will receive a flea bath at your expense ($10-$20 depending on the severity of the fleas and the number of washes to remove them all). No exceptions. If you do not wish for your pet to have a flea bath, we will not complete any services and your pet must be taken immediately. 

If you know in scheduling that your pet has fleas, please let us know ahead of time as we like to schedule known flea-baths at the end of the day for the safety of other pets.

Flea baths should not be used as a preventative and will not be given to pets who are not confirmed to have fleas. Our flea and tick shampoo kills all stages of fleas currently on your pet but will not prevent them from becoming re-infested. We recommend getting your pet on a preventative (Seresto collar, topical treatments, or the flea pill from the vet) within 48 hours of your appointment. We also strongly recommend cleaning your pets bedding, collar, leash, as well as thoroughly vacuuming all furniture and carpets to remove fleas from the home. The Lucky Dog Grooming Company is not responsible for your pet becoming re-infested after leaving the salon.

If your pet does not have fleas, but another dog unknowingly has them we may bathe your pet in the flea and tick shampoo as fleas spread very easily. In this case, you will not be charged for the service. Although it is not required, we do recommend that all pets be up to date on their flea and tick medication at the time of their appointment. 

To prevent other pets from getting fleas from our salon, we always use a fogger at the end of the day after seeing a pet with fleas. The fogger we use will kill any stages of flea left behind and is safe for both human and pets within a few hours. 

Emergencies

 

Although accidents are very rare, there is always a risk when dealing with animals.  Grooming equipment is very sharp, and although we use extreme caution in all situations, accidents DO happen. And although accidents can happen to any animal, any time, accidents are more likely in dogs who are not used to the grooming process or are excited by their owners.

Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified as soon as possible. If we feel that the situation it is serious, and the owner is not on-site, The Lucky Dog Grooming Company will seek immediate veterinary care for your pet with the closest vet clinic. 

Dangerous or Aggressive Animals—Refusal of Services

The Lucky Dog Grooming Company has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, The Lucky Dog Grooming Company has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before or during the grooming. The client will be charged for services provided until this point.  

Matting

Animals with matted coats require extra time and attention. Mats will get tighter as the coat grows out. This can ultimately damage and tear the animal's skin, which provides a breeding ground for parasite infections.


The Lucky Dog Grooming Company will not cause serious or undue stress to your pet by dematting. If the matting is not severe and your pet will tolerate the process, we will attempt and charge $5 for every 10 minutes it takes.


Mats can be very difficult to remove, and may require the pet to be shaved.  Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats and the inability to see beneath the coat. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process.  The Lucky Dog Grooming Company will not be responsible for veterinary treatment for these issues.


After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow.  In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-8 weeks.  If your pet needs to be shaved to remove matting. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment.

"De-Shedding" Treatments

We do offer a "de-shedding" package for pets who tend to shed. It is important to know that although these double coated breeds blow their coat (shed HEAVILY) twice a year, they still shed year round. And even after a de-shedding treatment, your pet may continue to shed. In most cases it is not noticeable, but we cannot remove 100% of the loose undercoat. 


Our shedding package includes a bath in the de-shedding shampoo and conditioner which moisturizes and softens the coat allowing for easier removal of the undercoat. The package also includes a thorough brushout with various tools and products that your pets coat reacts best to. There is no "one size fits all" approach to deshedding. The amount of brushing we are able to do depends on each dog individually. Repetitive brushing irritates the skin and cause damage. We will stop brushing if we notice any irritation. 


We recommend the de-shedding process be done once a month for best results. Often, this is enough to keep the shedding under control. However, depending on the dog and the time of year, they may continue to shed heavily after the appointment. We do offer just brushout appointments between de-shedding treatments.